What we do
The Gillen Group is a boutique customer service and call center consulting firm. We provide our clients with a variety of services including:
- operational efficiency and improvement assessments
- new technology assessment and implementation support
- risk and threat assessments
Our team of dedicated professionals have over 50 years of experience in the customer service and call center space. Our proven methodologies and custom analytics enable organizations to properly assess the effectiveness of their customer service program, identify core problems and implement effective solutions that provide a competitive advantage in the servicing of their customer base.